Privacy Policy

 

The Eloise Bindery values your custom and your privacy.

This Privacy Policy describes how and why The Eloise Bindery collects, uses, and shares information when you purchase an item from us or contact us regarding our services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including any third party services you use to make payments.

Personal Information Collected

This includes your name, postal address, method of payment and your email address.

You may also choose to provide me with additional personal information for custom orders.

How Your Information Is Used

The information you provide us will be used for:

  • Processing and fulfilling your order

  • Providing customer support

  • Product guarantees and settling disputes

  • Keeping financial records in line with UK tax law

Information Sharing and Disclosure

The Eloise Bindery will not share your information other than for the purposes listed above. Your information may be shared with:

  • Service providers: We engage certain trusted third parties to perform functions and provide services for us, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

  • Compliance with laws: We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

The Eloise Bindery uses third party platforms including Etsy, Paypal, iZettle, Square, Facebook and Instagram which have their own privacy practices that we do not own or control. You can access each of these services’ privacy policies through their own websites.

Your information will never be sold. The Eloise Bindery will never contact you other than for the purposes of fulfilling your order and providing customer support.

Data Retention

All information is kept securely and in line with UK law.

Information relating to purchases is generally retained for 7 years to comply with legal and regulatory obligations.

Transfers of Personal Information Outside the EU

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. 

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. These rights are described below:

  • Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.

  • Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.

  • Object. You can object to our processing of some of your information based on our legitimate interests. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

  • Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Us

For purposes of EU data protection law, I Eloise Lee of The Eloise Bindery, am the data controller of your personal information. If you have any questions or concerns, you may contact me at eloisebindery@outlook.com. Alternately, you may write to me at:

Eloise Lee, 109 Wigorn Road, Smethwick, B67 5HF, UK